Privacy Policy

This privacy policy tells you about the way:
- DCA Advisors Pty Ltd, ABN 57 577 863 661;
- DCA Financial Solutions Pty Ltd, ACN 061 221 707, ABN 38 061 221 707;
- we, our or us;
collects information, holds it, uses it, and if we disclose it, who we disclose it to.

We are committed to ensuring the privacy and security of your personal information. As an Authorised Representative of Count Financial Limited, a member of the Commonwealth Bank Group of companies, we are bound by the Group’s Privacy Policy. For further details, you can refer to the Group’s Privacy Policy

Financial Planning Services provided as an authorised representative of Count Financial Limited ABN 19 001 974 625 Australian Financial Services Licence Holder Number 227232 a wholly-owned, non-guaranteed subsidiary of Commonwealth Bank of Australia ABN 48 123 123 124. Count is a Professional Partner of the Financial Planning Association of Australia Limited. Count advisers are authorised representatives of Count.

Taxation and accounting services do not fall under Count's AFSL.

General advice warning: The advice provided is general advice only as, in preparing it we did not take into account your investment objectives, financial situation or particular needs. Before making an investment decision on the basis of this advice, you should consider how appropriate the advice is to your particular investment needs, and objectives. You should also consider the relevant Product Disclosure Statement before making any decision relating to a financial product.

We are committed to ensuring the privacy and security of your personal information. As an Authorised Representative of Count Financial Limited, a member of the Commonwealth Bank Group of companies, we are bound by the Group's Privacy Policy. For further details, you can refer to the Group's Privacy Policy.

Collection of Your Personal Information

DCA Advisors may collect and hold information relating to you that you have provided to us, that we may have obtained from another source or from when you have used our website. This information may include (amongst other information) your name, address, telephone numbers, lifestyle information and any other information collected in relation to your use of our products and services.

We collect other information to help us understand how our site is working and how we could improve it and/or our services. This may include URL of pages you visit or have visited, which operating system and browser you are using, your IP address, and the date and time of your visit. While we may publish aggregated information of this sort, we will not publish information about individual machines, and we only disclose and use it as set out in this privacy policy. If you post messages to our website or Blog, we collect and may keep the information in those messages.

Use of Your Personal Information

DCA Advisors may hold and use your information for a number of purposes connected with our business, which include:

  • processing your orders or applications and providing you with any requested product or service;
  • contacting you about your contact details;
  • providing you with a bill or a payment reminder;
  • keeping you informed about our products or services;
  • using your information for a purpose agreed with you;
  • dealing with your enquiries or complaints;
  • contacting you with regard to any maintenance, support or general customer care issue.

Sharing Your Personal Information

DCA Advisors will not share your personal information, except when:

  • you tell us we can do this;
  • we reasonably believe we are required to do so by law;
  • we want to carry out a credit check on you;
  • we want to list any payment defaults with a credit agency;
  • this is necessary to assist an adjudicator to resolve a complaint you make about us.

Your User Name and Password

If you are a DCA Advisors customer, you are responsible for your email address and password. You should not tell anyone else your user name, and if you do, you are responsible for paying for any products or services that they buy from us.

Credit Card Security

When you use your credit card to pay for any of our products or services, you will be using our online payment provider (currently PayPal). Make sure you always logout when you have finished using the PayPal website, especially if you access PayPal from a shared computer.


A cookie is a small piece of information stored on your computer. Cookies help us improve your user-experience when you use our website and allows us to track and target the interests of users. You will need to enable cookies to use DCA Advisors.

Internet Statistics

DCA Advisors may use a third party provider to collect information such as the number of visitors on our site per day and which pages they visit. We may do this using a small piece of code on each page to count and provide this information to that third party provider.

Corrections and Deletions

You may ask to see your personal information and ask to have any of it updated, corrected or deleted. We may ask you to verify your identity for such requests, to protect your privacy, and that of others. You can do this by sending an e-mail to the following address:

Changing This Policy

We can change this privacy policy at any time. We will tell you about changes by posting an updated policy on our website, so we encourage you to periodically review this page for the latest information on privacy practices at DCA Advisors. Changes apply from the date we post it on our website.

Security of Your Information

DCA Advisors takes all reasonable steps to ensure that all of your information that it collects, uses or discloses is accurate and stored in a secure environment accessed only by authorised persons for legitimate business purposes.